Vietnam Server commit 100% money-back within 30 days of active service if customers request. The amount and form of refund will depend on the specific case refunds are specified in the refund policy.
1. Refund policy
Within 30 days of active service package, if the client requests to stop using the service and refund, Vietnam Server will refund in cash / transfer 100% of the value paid service. Type of service applies: Dedicated Server, Cloud Server, Virtual Servers (VPS).
Customer need to provide us information of the payment:
- Transaction ID
- Payment date
- Email make the payment
NOTE:
- Customer is responsible for paying the transfer fee and the associated administrative costs (if any).
- Customer is responsible for paying the transfer fee and the associated administrative costs (if any).
- If the claim for refund arises outside the mold at 30 days of service activation (applies to Dedicated Server, Cloud Server, Virtual Servers (VPS)), the balance after deducting the costs for using credit per month plus one more month (for cancel the service before commitment) is refunded in cash/transfer to customer’s account. Type of service applies: Dedicated Server, Cloud Server, Virtual Servers (VPS).
This type of service is not refundable under any form:
- Subscribe / renew / transfer domain names
- Buy copyrighted software, services
- Upgrade or purchase other once more charged.
2. Conditions of refund
Each customer can only be reimbursed one time for each type of service in the licensed area refund
The application is using full resource is not refund
If customers request a refund for one of the following information data coincide with customer/service has been completed, the company’s cash refund request will be refused:
- The same request (same ID number).
- Along domain name used on the service package.
- Same phone number registered
- Refund request is denied if clients stopped providing service for violating the provisions of Vietnam Server use.